How to Maximize User Engagement

Posted on January 8, 2019

As a business owner, knowing how to maximize user engagement to drive sales is a key part of a successful marketing strategy. At NUVEW, we work with business to implement various tools and practices to maximize user engagement. Here are some basics that you can start incorporating today–

What Is User Engagement?

Customer engagement, or user engagement, refers to a measurement of a user’s interaction with a product or service, typically through a website. User engagement is an important metric, because more positive engagement–and more engagement–is associated with a higher conversion rate, and therefore more sales. If a user isn’t positively engaged with your product or your service (again, via your website), then you can be nearly certain that they won’t become a sale. In addition to just getting more sales, user engagement also increases customer loyalty, builds brand recognition, and promotes familiarity.

Tips for Maximizing User Engagement

Fortunately, there are a few easy things that you can start doing right now to maximize user engagement and improve your conversion rate. Some things to try include:

  • Ask for opinions. Perhaps the easiest way to increase engagement is simply to ask users and visitors to your site questions. For example, at the end of this article, an engagement question could read, “What strategies has your business implemented that have improved user engagement?” If you ask questions that are controversial and that will drive conversation, this can be an even more effective tactic.
  • Reward engaged users. Another strategy for maximizing user engagement is to reward customers when they engage with your company in a certain way. For example, if someone signs up for your email list, reward them with access to a special discount or product that you’re not offering for those who don’t sign up for the email list. How you reward a user can be as basic or as complex as you want it to be.
  • Know your audience. Everyone has seen a comedy routine where the performer just isn’t connecting with–nor engaging–the audience. Often times, this disconnect comes from a lack of research; if you don’t know what your audience wants, it can be impossible to connect with them. Do your research and identify your target audience and their needs. Then, create content that is designed for them. This is one of the most organic and effective ways to enhance user engagement and experience.

Improve Your Website

Finally, know that even if you have the best product in the world, if you don’t have a great website–it’s slow to load, challenging to navigate, and overwhelming–you won’t be able to engage your users. At NUVEW, we are here to help. Call us today to learn more about our website design and content marketing services, or send us a message directly.